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Get certified in CSP operations including KYC, account management, and transaction facilitation to serve banking customers efficiently.

Customer Service Point Training

Customer Service Point Training

  • COURSE

    Certified CSP Operations Program

  • DURATION

    30 Days

  • FEE

    ₹ 48,999
    ₹ 34,299 30% OFF

Apply Now

Limited seats available

About Course

The Customer Service Point (CSP) Training program is designed for individuals aspiring to become certified representatives facilitating essential banking services in local communities. This training provides comprehensive knowledge of KYC processes, account management, digital transactions, customer engagement, and financial inclusion models that enhance last-mile banking delivery.

Key Modules

  • Introduction to CSP roles and responsibilities.
  • Customer onboarding and KYC documentation.
  • Account opening and management procedures.
  • Handling deposits, withdrawals, and remittance transactions.
  • Customer grievance handling and escalation matrix.
  • Compliance and security in digital transactions.
  • BC/CSP coordination with banks and service providers.
  • Digital literacy and rural outreach strategies.

How to Enroll

  • Click “Enroll Now” to open the registration form.
  • Provide accurate details and upload ID and qualification proof.
  • Pay the discounted fee of Rs. 36,374 to confirm your seat.
  • Receive confirmation along with training access credentials.

Fees and Certification

The total course fee for the Customer Service Point Training is ₹ 48,999. Currently offered at a 30% discount (₹ 34,299). Successful participants will receive an IIBFM Certified CSP Professional Certificate, recognized by partner financial institutions for employment and operations licensing.

Instructor
Instructor

Mr. Rohit Sharma

Senior Trainer – CSP Operations & Financial Inclusion